NFU Mutual Salisbury - Salisbury

Andy G.

Having spent over 10 years with my previous broker and seeing the costs steadily rise year on year I decided to make more of an effort and find alternatives. After a bit of investigation and have had a recommendation from a friend I decided to try NFU. Their visited my home, spent over an hour discussing options before settling on a high net worth policy. A few days later (after a few changes) I had a quote which was about 10% lower than my previous insurer. All in all very happy with the extra mile NFU (Dan) was willing to go for me. Highly recommended👍

Katherine B.

We changed from our previous provider of 15+ years to NFU Mutual. Oscar Reed was very helpful over the phone and also arranged a visit in order to explain their process, policy and other relevant details. He could not have been more helpful in every respect. A stressful change of provider, thank-you.

Mark A.

If it were possible to give a zero star, I would. Having ported from Hiscox, I can tell you NFU Mutual Salisbury deliver the worst customer service of any insurer or in fact financial services provider I've used.

The lack of impetus managing my no-fault claim had to be seen to be believed. NFU sent the claim to the wrong recivery team so we lost six months. Despite constant chasing, and some broken promises that the Salisbury team would 'own' the claim and provide weekly updates, nothing happened.

Headoffice complaints said the claim had been managed correctly - although in the same breathe they acknowledged we'd lost six months because of the error processing.

Recovery kept telling me the plumber who caused the water damage denied being, that here we had no evidence despite two eyewitnesses. Fisco? Yes.

Nearly a year later, I've been told he has admitted liability and I'll get my excess back. A month of chasing that repayment has yielded nothing and the Salibury office is predicatbly unresponsive.

In short, a low-cost provider could provide better service so avoid NFU at all costs. How they stay in business and retain a reputation as a quality provider is beyond me.

I'll be back with Hiscox next year.

Marcus J.

Oscar Reed representing NFU Salisbury & Wareham could not have been more helpful, professional & pleasant, as if I’d been a customer for years! We’ll now be staying with NFU long-term and recommending their services - Oscar is a credit to his company and the financial services community! Thanks.
5stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Jon B.

Excellent, speedy service. I really appreciated being able to speak to a ‘real’ person rather than getting stuck in the endless option choices of the automated service so many other companies use. Oscar was friendly, helpful and professional. I received my policy documents very quickly following our conversation. Very happy to use and recommend NFU.

Alison S.

Oscar at the NFU in Salisbury was a fantastic help in renewing the cover for our Ploughing Match which hadn't been held since 2018. He found the original policy, explained the new cover very clearly and was friendly and extremely helpful. Would highly recommend him and the NFU.

Matthew L.

A drain clearance job became a drain relining job. Karin agreed no excess cover unnder additional insurnace straight away. When the drain comapny wouldn't split the invoice in two for the underwriters Karin persisted and found a way to reimburse 100% of the claim . Well done Karin and the NFU!

Rosalie A.

It was always going to happen, back to the NFU after a few years away. My car insurance request was a little more unusual and my previous insurer was no longer able to provide the insurance cover I needed.
Oscar Reed was extremely helpful, I now have the cover I need and at a very good price.