Northwood Plymouth Limited - Plymouth

Michael J.

We signed with Northwoods to sub let an apartment. I originally met the Branch Manager Amy Payne on site who checked over the property and took details. She gave me various options but we wanted total peace of mind so chose the guaranteed rent service. They were very detailed in their approach to the agreement and kept me informed of progress regularly. The running of our contract is by Nell Simpson who again has kept us up to date with all aspects of the let. I have been very impressed with the professional and friendly approach and would recommend to anyone who is considering letting an apartment

Jed N.

Last year, Northwood Plymouth played a significant role in helping my family and me make one of the best decisions of our lives—securing a wonderful home when we couldn't get for months.

Our two-bedroom apartment has been a perfect fit, meeting our needs, preferences, and expectations in every way. The team at Northwood Plymouth has consistently demonstrated exceptional customer service, responding swiftly and efficiently to any concerns we have. Their professionalism and dedication have made our experience seamless, from phone support to follow-ups via email.

Celebrating our first Christmas in our new home was truly special, and we look forward to creating many more cherished memories here. This home has been an incredible blessing, and we have no regrets about our decision.

I highly recommend Northwood Plymouth to anyone looking to buy or rent a property—they truly stand out as the best letting agency, providing outstanding service and support.

Charlie T.

Absolutely superb! Excellent communication, friendly and professional service. I have been dealing with Hannah and she is exceptional! The best experience I have had with an Estate Agency. I would thoroughly recommend!

ellie P.

Northwood have been nothing but brilliant the whole time we have used them. Amy the branch manager has been super helpful. Anything we have needed has been sorted quickly and efficiently.

tom P.

Lucky to get 1 star if I’m totally honest. We were told when viewing the house that the log fire was all good to use. Had a problem with the log burner guy who cleans the chimney in getting one of the plates off in the log burner to then be told by Northwood that it’s only for display only. Strange.

No idea who does the 6 month inspection but no communication between them or Northwood. Kept pointing out ripped wallpaper which was already ripped before we moved in or peeling off.

When moved in there was dog hair in and around the radiator in the kitchen and was also not cleaned properly. They claimed that no dogs have lived there yet when we viewed the house they was dog food and dog bed in the cupboard under the stairs which the viewing officer saw but they later denied it when we brought it up when moved it. Had to bring in a professional cleaner. Apparently it was professional cleaned. Don’t know who by but probably someone with bad eyesight.

When moving out we cleaned and hoovered the house in a better state than when we moved in. We forgot to clean on top of one of the lights which had minimal dust on it anyway and the dust which came down the chimney after we left. Tried charging us £200 for a professional cleaner to come in and clean. Easiest £200 they made as it was spotless. Even the owners couldn’t believe how clean it was on the same day that we officially moved out.
We also took down the worktop when we moved in as it was only screwed to the wall with no legs in the downstairs toilet as we had a three year old which we didn’t want the work top to collapse and injury him. We didn’t screw it back as we didn’t want to break any of the wall tiles or the worktop itself. Tried charging us £100+ for a leg and fitting which never had one to begin with. Luckily we had the inventory from when we moved it. Obviously they couldn’t be bothered to check it and tried ripping us off.
Appealed against the deductions from our deposit which they then couldn’t be bothered to submit “evidence” to back up their claim up. I wonder how many people they’ve ripped off with just their standard professional cleaners after tenants have moved out. Luckily we didn’t lose any of our deposit.
Would never recommend them to anyone.
Would rather talk to you like crap via email.

Rachel L.

Brilliant team, of four brilliant, friendly, accomplished ladies, Nell, Hannah, Amy and Ashleigh. All have gone above and beyond to help us. Very much appreciated. Would recommend to anyone.

Emily W.

Me and my partner had an amazing experience with Northwood. We applied for a property roughly 10 days ago and we’ve moved in today. Very quick process. Thank you to Hannah to answering all our questions and being our agent. Very kind and helpful. When picking up our keys we were delighted to receive a welcome pack with some goodies and vouchers inside. Very welcoming. Thank you once again we couldn’t appreciate your help more!

Kate P.

Amy and her team have been super friendly and helpful setting up my rental. Fully recommend Northwood Plymouth.