One Call Insurance - Doncaster

Kevin K.

Re-quoted for another year as the auto renewal price was well over the prices quoted elsewhere. In the end I got better cover at a vastly reduced price.
Leanne (LE6) was really helpful and comparing a few different parameters brought the cost right down. Can't thank her enough for working to get me the best cover at a reasonable price. Here's to another happy year of biking. 🏍 👍

Eddie H.

I can't explain in words the improvement onecallinsurance has made to its overall customer service experience. In my first year I wanted to leave as communicating with anyone from this provider was almost impossible and very frustrating. That experience has changed in many ways and very user friendly with all enquiries and answers to what you require. Very happy and happy to renew for another year.

Graham P.

Courtesy call from One Call to check everything was good with my new policy.10/10! This is the first car insurer that has ever done that. Charlie was very helpful,
polite & courteous over the phone and answered my question about driving in France. Quite impressed with the customer service so far; I am confident that if I do need to use them (hopefully not!) in the future, I will get the same. Keep it up.
Cheers, Graham.

David C.

It was time to review my car insurance renewal quotation, I chatted with a lady (mp9 I think, record of chat no longer visible) who was able to help me arrange a better quotation that suited me. Very positive, no hassle interaction. Well done.

Alison S.

Very helpful in getting me a new quote for a new car. Was having difficulty online as hadn't got car yet so did an online chat instead with Tara J on 4th March. She went over the questions again and helped me get a very good quote. Once I get collection date for my car and the reg no, I will definitely be back to sign up for new car insurance with One Call. Thank you so much Tara.

Phillip I.

I needed to adjust my policy to add business use for my named driver. The only reason there are 4 stars rather than 5 is because despite being pushed and insentivised to use the online portal it wouldn't allow me to do it and forced me to contact an agent. However, the agent was very professional and efficient. They took the time to review my policy and make sure I had the correct cover for my needs.

Dominique P.

I’m new to One Call and been asked to review them, but it’s before an initial problem has been resolved, so cannot give a comprehensive review; however I would initially say that on the two occasions I have contacted customer service, I found not being able to speak to someone on the phone or by email is not particularly efficient. If I were any older / less tech savvy, I think this would’ve posed a real issue and would be far better if these options were available. However, I was able to upload documents via text messaging, so able to attempt to resolve the issues with a real person who knew what they were talking about. So, I have been able to resolve the issue and at the end of the year can update this review.

Phil B.

What a great day. I called One Call today to update my personal number plate details and to ask about my impending insurance renewal regarding the the platinum policy.
RB5 was my contact today, the lady was polite, informative, and very knowledgeable about past and present services I have received to date. I also got a small reduction on my renewal quote.
Well done One Call on employing a person such as RB5, she is a great asset to your company and also creates a high bar for future employees to follow.

Thank you RB5.