Paragon Banking Group - Solihull

Owen Ledger

Was enquiring about a car finance with a separate company who directed me to Paragon and just wanted to see what the interest rates were before purchasing. They ended up carrying at a hard search on my account when I hadn’t even agreed to the purchase and hadn’t agreed to the search and this has now affected my credit score. You can find out a finance interest rate at any other company without carrying out a hard search. These are cowboys, avoid.

Alex Westbrook

1 stars is being too generous. My savings account is being held hostage by Paragon due to their own systems inability to process a change of address, combined with their staffs inability to listen to details being presented to them, opting each time to resort to a cookie cutter reply as to why I'm not permitted to access my own savings account.

If you're an average Joe looking to make the best of higher interest rates on non High Street banks, I cannot stress enough that you should seek a different provider for your own sake of mind. I'm currently having to seek the Financial Ombudsmen Service just to access and close my account with these clowns.

I wish I could say my issue will see a positive resolution, but at this rate Paragon appear to be doing everything in their power to wittle down my will to fight back in order to seize the funds for themselves.

0/5 stars if I could select that option.

michael Kelly

Trying to set up a POA on my mother's account, been waiting for a form in the post as they are a bank firm 1994 rather than 2024, made a complaint Tues 27 Aug, now 30 Aug and still no call from the complaints team and no form. Calling them gets me nowhere.
Awful customer service and even asking for a manager to help gets you nowhere. Will be taking the funds out on maturity from this out dated bank.
I shall be contacting the FSC next week

Carol Brown

I have always been very satisfied with this Bank, but my review is relating to my experience of today, when I was endeavouring to open a new ISA account for the transfer of my expiring ISA on the 18th of this month. I needed assistance, as my tech skills need a lot to be desired! I spoke to Scott, who helped me considerably, talking me through what to do on line, and the whole matter was sorted within a few minutes. Thank you Scott. Thank you Paragon. I am also impressed with the % rate for this ISA, considering that 3 withdrawals per year are allowed.

Steven Tyrer

Changed my Cash ISA to a one year fixed rate one, but I made a mistake and selected the wrong product. Infomed the help line and I am delighted in the quality of support give and my error was corrected over the weekend. Good interest rates and high quality customer support

Mary Nevens

Very efficient service, easy to renew my ISA. and as a loyal customer I was given an increased interest rate. Would definitely recommend to anyone requiring a safe place to invest

Pam Dougal

Excellent service, very efficient, keeping me updated with transactions on my account. Had a problem with log in and lady on the phone was extremely helpful, patient and kind. Problem was resolved during that phone call which relieved my stress. She couldn't have been more helpful, a credit to paragon. I believe a company is only as good as it's after sales and I can only commend paragon on its excellent customer service. Will certainly be recommending paragon to anyone who is looking to invest.

John Simpson

Simple to keep track of your savings. Helpful emails to advise of interest rates (mainly in the right direction ;). Very user friendly online management of your money. Well laid out statements. Quick to respond to queries and confirmatory messages about movement of money.