PM Estates - Bishop's Stortford

Amal

If I could give zero stars, I would. PM Estates has been by far the most unprofessional and frustrating agency I’ve ever had the misfortune of dealing with.

From the beginning, communication was practically non-existent. Emails and calls would go unanswered for days (if they were answered at all), and any issues raised were constantly brushed off or delayed. They act like you're a nuisance for expecting basic service.

The property was not properly maintained, and trying to get anything fixed was like pulling teeth. Promises were made and never followed through. Their customer service? Rude, dismissive, and completely lacking in any kind of accountability or basic human decency.

They’re quick to take your money but completely uninterested in offering even the bare minimum in return. I wouldn’t recommend PM Estates to my worst enemy. If you're reading this and considering renting through them— sprint don't run.

Martin D.

Very professional service and all the agents are very responsive and friendly. Any issues were resolved promptly and courteously, with minimal inconvenience. I would highly recommend PM Estates to manage your property or to locate your new home.

hamza B.

I’ve had a great experience with PM Estates! Barbara was incredibly helpful, professional, and kind throughout the entire letting process. The whole team at PM Estates was supportive and efficient, making everything smooth and stress-free. Highly recommend their services!

Marina F.

Do not rent from them.
Every time we needed them they answer with "we will chase it". It seemed like they were taking the pis*. To the point of taking months to give us the keys of the shed or fixing the shower.
They tried to raise the rent £150 all of the sudden after out first and only year.
But nothing worse than the moving out experience. They came to the house before we moved to do the check out, they said things like "we didn't have to paint the house as that was the landlord's job and was not our responsibility" and that everything looks in good condition.
After we left they took weeks to let us know that they were going to keep almost all out deposit with different excuses. One was that they have to pay a professional cleaner for more than £200 which is RIDICULOUS as the little things they pointed out could be cleaned in a moment. What a joke, these people think we are idio**. Then other non sense excuses, the best one was charming us for painting the house which they told us explicitly not to do it. We know the landlord painted the house -not a professional- so it seems like they want us to pay the landlord to paint his own house.
I guess owning 3 properties JUST in our street is not enough for the poor guy. If you can not afford to buy a property and have to rent out of rich and greedy people just be aware they don't care if you are struggling as long as they keep the owners happy 😉
In the end they never gave us the opportunity to rectify all the things they were complaining about and charging us for, I guess this way they could come up with a big unreasonable bill.
Worse experience after 10 years in the UK and moving house many times.
By they way, last year when we rented they almost didn't have reviews and now almost 500 positives... Make your own conclusion.

Rujuta R.

My self and my husband had a really good experience with PM estates. Mathew and Will have been extremely professional and diligent in handling the sale process.
We had requested the completion of the sale to happen before the end of this financial year to which they happily complied and ensured that the process was seamless and hassle free for us.I would strongly recommend PM estates to anyone.

Ashis G.

From the initial consultation to the final closing, Matthew and Will were always professional, knowledgeable, and readily available. They provided excellent insights and navigated the complexities with ease. Thank you for your hard work and dedication.
I recommend PM Estate to anyone seeking real estate services.

Shah T.

Thay are Very helpful. They help us very professionally. And they are so friendly they explain everything very nicely because it’s our first home and we don’t know everything but they explain us everything every point very nicely.Thanks to barbara she is very supportive and friendly person. She understands our situation and help us to get our new house.

A. T.

I’ve never felt the need to leave a negative review, until now. My experience with PM Estates has been so relentlessly frustrating and unprofessional that I feel obligated to warn others.

Right from the beginning, their communication was virtually non-existent. Despite sending multiple emails regarding urgent tenancy matters, specifically time-sensitive negotiations, I received no response whatsoever. The only way I was able to get any acknowledgment was by physically going into their office, where I was met with a smug, conceited attitude that only added to the stress of the situation.

Their approach to rental negotiations was the most unprofessional. After rejecting a proposed rent increase due to long-term sustainability concerns, as well as the condition of the property itself, an agent (Matthew) rudely implied we simply couldn’t “source the funds” rather than engaging in a respectful conversation. It was condescending and completely inappropriate. The funniest part being, that after they failed to extort the money out of us, the property ended up being listed for the price we said we would have stayed for, after weeks of failed marketing at the higher price.

It’s also worth warning future tenants that PM Estates used AI to enhance the look of our property when re-listing, drastically improving how the flat appeared online - giving the false impression of a much higher spec than is accurate. This kind of misrepresentation can lead to serious disappointment and wasted journeys. Be cautious and don’t take their listings at face value.

They also are in no rush to get your deposit back to you, despite returning the property in a better condition in which we received it, so expect to be messed around there too. They also tried to, illegally, dispute £150 from our deposit over ‘dust on heaters’. Luckily, we have a solicitor, others might not be so lucky. Little tip for future renters. Check your inventory. If the cleaning says ‘fair domestic’ then it has not been cleaned to a professional standard and therefore you are not legally required to have the property professionally cleaned before you move out.

The overall attitude of PM Estates is clear: they care only about extracting as much money as possible, with no regard for tenant well-being or basic respect. The rent increase was excessive, more than 25%, and we felt treated like cash cows rather than human beings.

I’ve reported this company to the Property Redress Scheme due to the level of misconduct and disregard shown throughout our tenancy.

If you value honesty and professionalism, I strongly advise you to avoid PM Estates. That goes for both tenants and landlords looking for agencies to manage their properties. This company is the definition of everything wrong with the rental industry—deceitful, dismissive, and driven by profit over people. An office truly run by children, chancers and conmen.