Prezzo Italian Restaurant Rayleigh - Rayleigh

P3 N.

Great food and lovely friendly staff. Had not realised it was the last evening of school half term holiday and it was full of families with young children and extremely busy. The wait staff seemed to be run off their feet but were really friendly and served us quicker than expected given how busy it was. Calamari was amazing and the black forest sundae for dessert was delicious.

Jane W.

We had a family meal at Prezzo Rayleigh. Overall the food was nice, my sticky toffee pudding wasn’t cooked very doughy.
The service could be a lot better a couple of staff were poor could do with more training.
We said we had some Tesco vouchers to waitress and asked for bill instead of bringing the bill she bought her machine and started scanning our vouchers I asked if we could see bill but said she has to scan vouchers first I said how are we meant to know how much our bill is then ? It spoilt our evening as it took over 30 minutes to sort out.

Keeley R.

It was chaos. Staff running about and then standing around at the bar wondering what to do. It took 50 minutes for us to get our drinks order (which was wrong), our starters came out five minutes after but they forgot one.

We then waited another hour for our main meals. Inbetween the starters and main we ordered some more drinks which took 30 minutes (even though we could see them being prepared on the bar).

One of our party left to get a take away as the mains took that long. The waitress was apologetic and when we asked for the bill she asked if we had any vouchers!

I pointed out the terrible service we’d had, and that maybe they should be offering a discount. She went to manager to find out. 20 minutes later we got our bill. They did take money off but I would never ever go back.

It was a disaster.

Mille H.

I've eaten here before (years ago) and the food and atmosphere was nice.
It wasn't hugely busy for a late Friday evening, but the whole feel of the restaurant was "grim"
Food took 30 minutes for starters and almost hour for main.
Food was inedible, cutlery was dirty, a hugely disappointing experience for us both so made a swift exit.

Stopped off for food elsewhere on our way back!
Such a shame but never again!

Malcolm L.

Food was nice but not much chicken for the extra £3. Drinks are quite expensive. Service was excellent and so added the tip to my card payment. Note, card payment only at this restaurant. Music was a little loud for my taste and not really necessary.

Abigail G.

Best calamari I’ve had!! Been here a few times and the starters have been amazing every time but unfortunately the mains don’t live up to the expectations. Pastas don’t have enough sauce and pizzas are too dry. The calzone wasn’t too bad. Overall, the starters are great but mains need to be improved.

Tracey B.

Not a problem with quality of food or service, yes a bit pricey but you get what you pay for these days but OMG no cash accepted. This could’ve been so embarrassing and unfortunately that’s put me off. Maybe the Bank of England should reconsider rewording the notes, crazy world. Sorry Prezzo, I think you need to reconsider, maybe a contributing factor towards your restaurants closing down

Tidgy P.

To say something is very wrong would be an understatement.
My friends and I have eaten at this particular Prezzo for years, and never usually had problems...however, recently things have gone rather wrong.
The order sizes have shrunk, especially the pasta dishes. We usually order the spaghetti carbonara with added chicken....it used to come in a lovely large dish and now it's a tiny portion with 4 or 5 tiny bits of chicken (which for an extra £3 is ridiculous).

But more worrying was the serious lack of communication between staff.
I understand it's a busy time of year, but the restaurant can only get so busy as there are only a set number of tables. So surely the staff should be able to handle it at it's busiest, if not then management need to restructure their staffing needs.

On our last visit for example, we waited 45 minutes for our food, and when it came the waitress bought our desserts before our mains....took them back....then we waited a further hour for our mains to finally arrive (que the disappointment in the tiny carbonara) then a further hour past whilst we waited for our desserts which they had tried to serve us previously....in the end we told them to cancel the desserts and asked for the bill so we could just leave.

The table next to us were having the same problem and also decided to leave half fed.

£50+ it cost me for the privilege of two tiny dishes and a couple of fruit juices over the time span of 3 hours of waiting.....and it then took 4 staff members just to sort out our total and give me the bill.

But sure, take my £50 I guess.
I sincerely hope things improve.