Redcar & Cleveland Borough Council - Redcar

Roger M.

Opening times posted on the door. States: Monday 10am - 2pm, Tuesday 9am - 5pm, Wednesday 9am - 5pm, Thursday 11am- 7pm, Friday 9am - 5pm, Saturday 10am - 2pm.

T T.

ABSOLUTE SHADY COUNCIL! PETTY CAR PARKING! LEACHING!!

(( PRESENT A 20 MINUTE FREE PARKING ON THE BEACH FRONT )))

FAMILY'S JUST WANT TO STAY FOR A QUICK FISH AND CHIPS OR 20 MINUTES IN THE ARCADE OR PLAY PARK. THATS IT! REDCAR HAS NOTHING ELSE TO SHOW.

Tubman. 0.

Well , payed for two sofa’s to be taken away two weeks ago. Now I think that’s enough tome to put in the book and arrange these items to be picked up! But no. Rang at 14.30 ish to make sure they would be coming and was assured it will happen ‘ they work till 17.00’ well they never came, I’m very disappointed. Will be on the phone tomorrow, you take my money do the job.

Dan

Paid to have a fridge taken away the guy came with the van and drove straight past and never even collected it. After speaking with the office they were trying to inform me that he had collected it . I'm stood looking at it , complete lier's

Clare S.

I am still waiting for my council tax bill. I have been in the office 4 times already to request my bill, and rang up about another 3 or 4 times. (Ongoing since April) Each time i am told they dont know why it hasnt been sent and that they will send it. I am still waiting for my bill. They are no help at all. I am currently falling into arrears while waiting for them to send me the bill. This is extremely annoying and each person I speak to blames it another person. They will not even give me a barcode to make payments. I am falling into arrears despite asking over and over for a current bill so I can make payments.

Lee P.

Extremely poor service and customer service. Waited nearly 1 hour on phone and couldn't get through. On the online chat the person kept me waiting for 20 minutes, then they said I had to wait over an hour for them to get in touch with someone from the Council that deals with Council Tax. They don't seem to be bothered about their customers, and only seem interested in raking in the high Council Taxes we have to pay. It's no wonder more people are leaving the area as it is still so deprived. Redcar and Cleveland Council are the worse Council in England!

Marchello C.

Extremely poor customer service, coupled with false information and promises. I was left feeling shell-shocked and emotionally challenged after my experience with this uncaring and unprofessional bunch of $%@¥₩€£ =/_*,,()!
I strongly recommend taking a valium, or any other effective nerve calmer, before attempting contact with them otherwise you may end up chewing ones hand off or smashing ones mobile phone in!
🤬🧐🤬

dean H.

terrible service, funding has been promised for over 30 days and not once have received any clarification or update on the situation resulting in my business working in extreme measures.

Edit: another problem! Had to quarantine for 12 days due to covid and they refused to pay me £500 test and trace support allowance because I apparently didn’t loose any income YET my whole shop was closed for these 12 days!