Ron Brooks Toyota Ilkeston - Ilkeston

Tyler L. R.

Matthew was a superstar right from the very beginning! We saw our CH-R online and phoned the office, but the car had already received a deposit from another buyer. Matthew called us the next day to say the car had just become available again, so we drove over that same day. Matthew helped us with the part exchange of our Audi Q5 at the time, and gave us the best price he could for it. We requested a very fiddly job of fitting an OEM illumination lighting kit, and Matthew and the team ensured these were fitted before we came to collect the car. The car was cleaned top to bottom, with an upholstery clean included too! Matthew truly went above and beyond, answering all questions we had and we really felt like nothing was too much trouble! Hands down the best service we have ever received from a car dealership, no pushy sales antics, just genuine, honest customer service! Thank you so much Matthew and team 🙏🏼

prabin P.

I purchased my Toyota C-HR from Ron Brooks in February. Initially, I was hesitant and took about two weeks to make the decision. During that time, I had the pleasure of speaking with Mr. Yugesh Paasi. From the moment we arrived, the service we received was exceptional. Yugesh made sure we felt completely comfortable with the car, explained everything in detail, and guided us through the paperwork seamlessly. He ensured that everything was prepared before our arrival, which made the entire process smooth and stress-free.

I’m very happy with my car and would like to sincerely thank Mr. Paasi for his outstanding service. Ron Brooks, you’ve got a great team! ❤️

Sandra S.

I have been going to Ron Brooks Ilkeston for 19 years, wouldn’t dream of taking my Yaris anywhere else.
The service is second to none. The staff are lovely and always ready to listen.
I could not praise them enough.
Thank you to everyone at Ron Brooks.

Ethan

Great, friendly bunch of people who do a good honest job. Our car is always clean and refreshed when we have our MOT and service with them, and they accommodate your needs as far as they can. My advisor was Denise and she helped ensure I could pick my car up earlier than originally planned, and she kept in touch with me throughout the day.

Kit C.

I recently visited Ron Brooks to have a simple repair done—driver-side ball joint—which I was told would take no more than two hours. I dropped off the car and waited nearby. A hour later, I got a call saying the wrong part had been delivered and the car wouldn’t be ready until the next day.

That meant I had no transport home and had to pay out of my own pocket to get back.

Updated :

I had a phone call later on and they are happy to give me support on travelling cost due to their errors.

I am happy with them in the end and will consider returning customers 😄

Louise S.

When buying a car, it’s not just the sales experience that matters—aftercare is just as important. I can honestly say the service I received from Paul Hitchin and his team at Ron Brooks in Ilkeston has been faultless.
Paul went above and beyond to resolve the issues I had with the car, ensuring everything was sorted efficiently and with care. He even arranged a space for me to work while the car was being looked at—something I really appreciated.
A special mention to Lisa, the wonderful host, who kept me well-fuelled with endless cups of coffee, and to Collette and Denise, the advisors who kept me informed and updated throughout the process.
Thank you, Paul and the entire team, for your outstanding service. It made all the difference!

Ryan R.

Service has been excellent while we have been looking at a Toyota Corolla. Staff have been professional and friendly during the whole process without being at all pushy.

I am awaiting some confirmations with things on my end before we can finalise a car, but once sorted I would be confident with RB's quality of service to trust them with our after-care.

Leanne G.

I recently took my little 15 year old Aygo Annie to Ilkeston for some long overdue gearbox attention. Unfortunately she had many other problems as well and didn't make it and has now gone to the great scrap yard in the sky. It was a very traumatic experience for me parting with my little car I've had for 13.5 years 😭 so I'd like to thank Lisa ( hope I got that right) for the endless supply of tea and support while I waited. Adam for being very professional, thoughtful, caring and helpful and trying to soften the bad news. Lewis for being honest about what he could or couldn't do to try and fix her and the chances of it actually working. I could have spent a lot of money to try and keep her going. And Glen for making the purchase of my new/used Aygo Guinevere quick, smooth and painless and also being thoughtful and caring while I mourned the loss of my Annie. I knew Annie was tired but I hadn't realised how tired she was. Guinevere and I are getting along nicely 😊. The guys at Ilkeston were brilliant and I would highly recommend them