Saltash Post Office - Saltash

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Saltash Post Office: A Comprehensive Overview

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For individuals and businesses in Saltash, Cornwall, the Saltash Post Office located at 36-38 Fore St, Saltash PL12 6JL, United Kingdom, provides a comprehensive range of postal and financial services. This establishment, easily accessible via its telephone number 1752842704, and website postoffice.co.uk, serves as a vital hub for various postal and banking needs. It’s a convenient option for residents and visitors alike.

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Specialties and Services Offered

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The Saltash Post Office offers a diverse portfolio of services, catering to both personal and commercial requirements. Specifically, it functions as a full-service Post Office, handling everyday postal services such as sending letters and parcels. Furthermore, the location provides crucial Bank services, facilitating transactions and account management. Recognizing the evolving needs of modern businesses, the Saltash Post Office also delivers Business banking service options. Notably, it operates as a Courier service, offering expedited delivery solutions. For those requiring comprehensive mailing solutions, the facility provides a dedicated Mailing service. The post office’s capabilities extend to Shipping and mailing service, encompassing a wide array of packaging and shipping requirements. Finally, it functions as a reliable Shipping service, ensuring secure and efficient delivery of goods.

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Location and Accessibility

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Situated at 36-38 Fore St, Saltash PL12 6JL, the post office enjoys a prominent location within the town center. Its strategic positioning makes it easily discoverable and accessible to a large segment of the local population. The facility is designed with accessibility in mind, boasting a Wheelchair-accessible car park nearby and a Wheelchair-accessible entrance, ensuring that individuals with mobility limitations can readily access the services. Inside the post office, patrons can utilize Credit cards and Debit cards for transactions, alongside the convenience of NFC mobile payments, reflecting a commitment to modern payment methods.

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Customer Feedback and Reviews

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Currently, the Saltash Post Office has garnered 16 reviews on Google My Business, providing valuable insights into the customer experience. The average opinion reflects a rating of 2.7 out of 5 stars. While the average score indicates room for improvement, the volume of reviews suggests a significant number of customers have utilized the services. It's recommended that potential users review the individual reviews on the Google My Business page to gain a more nuanced understanding of recent feedback. These reviews often highlight aspects such as the helpfulness of the staff, the efficiency of the service, and the overall atmosphere of the location. Addressing any recurring concerns highlighted in the reviews would undoubtedly contribute to enhancing customer satisfaction.

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Additional Points of Interest

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Beyond its core postal and banking services, the Saltash Post Office offers several additional conveniences. In-store pick-up services are available, allowing customers to conveniently collect pre-ordered items. The facility provides On-site services, streamlining the process for customers seeking various postal and financial transactions. The commitment to inclusivity is further demonstrated by the provision of a Wheelchair-accessible car park and Wheelchair-accessible entrance, ensuring a welcoming environment for all.

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In summary, the Saltash Post Office represents a valuable resource for the community, offering a multifaceted range of services within a conveniently located and accessible setting. The diverse range of services, combined with commitment to modern accessibility and payment methods, positions it as a key service provider in Saltash.

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"summary": "The Saltash Post Office at 36-38 Fore St offers a wide range of postal and banking services, with accessibility features and a 2.7/5 average review rating, serving the Saltash community effectively.",
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👍 Reviews of Saltash Post Office

Ryan H.

1/5

Disgusting service.

First time using this post office. Joined to queue up to post a parcel at around 13:55pm. On their website and front of store it states they are open 11pm on Saturday. When I got into a position to be served (it took a while as the customer in front was sending a lot of stuff, not a fault of the post office) an extremely stroppy member of staff told me that they closed at 2pm. The time now was 2:02pm but I had been in the queue before 2pm.

Having worked in a super market before, if a customer queues before closing time they should be served!

I had to drive across to Plymouth in the end because I didn't trust that the other post offices in Saltash would stay open, but it was also a hassle that I really didn't need. Cost me extra for tag and parking but at least I knew I wouldn't have to deal with poor customer service!

I'm sure the rest of the staff are good at this post office (based on some other reviews on here), but the treatment I got from my first time in this post office from that member of staff means I will refrain from using this one in the future!

Milo S.

5/5

I came here for a postal order on a Saturday and the customer service was very good. Although be warned the opening times listed on Google Maps and the Post Office website are misleading. Although they are open 7 days a week they only offer full service at the Post Office until around 5pm. After this time they only sell stamps.

PAUL G.

1/5

Went to the Post Office on saturday afternoon to try and post a parcel.I was astounded at the way I was spoken to by a member of staff called Carol who was extremely rude and unhelpful. I only wanted to post a parcel,she clearly did not want to be there and did as much as she could to make me leave without posting it. Her attitude was probably the worst I have ever experienced from anyone serving the public.In the end after several minutes and me refusing to leave until she did her job,the parcel was taken from me and duly despatched.

Claire

5/5

Great staff, never had a problem. Usually get through the queue at an adequate pace. Carol is our favourite, kind, polite, funny even offered us some chocolate one day with my little boy 👍👍👍

J C.

1/5

First attempt to post a parcel - woman was incredibly rude.

Many months later tried to post another parcel (more fool us), this time to the USA, after demanding to know the exact contents of the parcel the (let's say eccentric to be polite) counter lady (same one as before), informed us in no uncertain terms that plastic and rubber are - I kid you not - prohibited items (its was a dental impression kit- plastic and dental stone). This will of course come as a shock to the UK populace who hitherto have been posting lethal plastic and rubber products in joyful ignorance! Needless to say another local post office nearby processed the parcel no problem despite the apparent contraband nature of the contents. On a serious note, it seems the lady involved does not like processing parcels - so would strongly advice seeking an alternative post office (there are several in Saltash) and avoid a wasted trip to the twilight zone.

Chantelle F.

4/5

Staff are always helpful and you don't normally have to queue too long. Much better now that there is a self service machine as well. I have never had a problem with the staff as other reviews suggest!

Jennifer C.

1/5

Website says is open until 10pm but I went to collect my parcel at 16:30 and was told to come back following day as that service wasn’t available at that time. Useless.

Janes-e

5/5

Great little shop. Morrisons have taken over now so change is here