ScS Durham - Durham

Address: Durham City Retail Park, 8 Renny's Ln, Durham DH1 2RP, United Kingdom.
Phone: 1917313300.
Website: scs.co.uk
Specialties: Sofa store.
Other points of interest: Delivery, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 148 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of ScS Durham

☎️1917313300

⏰ Open Hours of ScS Durham

Monday: 10 am–8 pm
Tuesday: 10 am–8 pm
Wednesday: 10 am–8 pm
Thursday: 10 am–8 pm
Friday: 10 am–8 pm
Saturday: 9 am–6 pm
Sunday: 11 am–5 pm

Discover ScS Durham: Your Premier Sofa Destination

Located in the heart of Durham City at Durham City Retail Park, 8 Renny's Ln, Durham DH1 2RP, United Kingdom, SCS Durham stands out as a go-to choice for furniture enthusiasts, particularly those in the market for sofas. With an accessible address and a dedicated phone line at 1917313300, customers can easily reach out to this esteemed establishment. For those preferring digital interactions, their official website at scs.co.uk offers a comprehensive online experience to explore their range of products and services.

Key Features and Services

SCS Durham specializes in sofa store services, ensuring that every customer finds their perfect match. Beyond just selling sofas, they offer a range of delivery options, including same-day delivery, which makes shopping convenient and hassle-free. Their commitment to customer satisfaction is evident in their on-site services, including services like repair and customization, catering to the unique needs of each client.

For those with mobility concerns, SCS Durham is fully wheelchair-accessible, with a dedicated wheelchair-accessible car park and entrance. This inclusive approach ensures that all customers can enjoy their shopping experience without barriers. Payment options are versatile, accepting cheques, credit cards, and Debit cards, with the added convenience of NFC mobile payments.

Customer Satisfaction and Accessibility

The customer reviews for SCS Durham speak volumes about their exceptional service. With 148 reviews on Google My Business, the average rating stands at a commendable 4/5. One glowing review describes a customer who not only bought a sofa from their second visit but praised the staff's brilliance, noting that nothing is too much bother, a testament to their friendly and accommodating nature.

The store's commitment to customer service extends beyond sales, offering an on-site service that includes repairs and customization, ensuring that your sofa remains a cherished piece in your home for years to come. This level of service, coupled with their accessible location and inclusive facilities, makes SCS Durham not just a place to shop but a destination for a seamless and enjoyable retail experience.

A Recommendation to Explore

If you're in the market for a sofa that combines style, comfort, and support, SCS Durham is definitely worth a visit. Whether you prefer to browse in person or explore their extensive online catalog, their dedication to customer satisfaction and accessibility ensures a welcoming environment for everyone. Don't forget to call ahead or visit their website to plan your visit, take advantage of their delivery services, and discover how SCS Durham can transform your living space. Your dream sofa awaits, and with their helpful team by your side, the journey to your perfect sofa starts here.

👍 Reviews of ScS Durham

Ann C.

5/5

This is the 2nd suite I have brought from SCS & a very very happy customer from start to finish, staff are brilliant nothing is too much bother. Thank u SCS

Sam

1/5

Absolute joke! Delivery got pushed back 3 times finally got a delivery date. Took day off work to wait in donated old sofas to charity. On the day of delivery heard nothing so rang customer service only to be told there is £100 outstanding on my order so they took my sofa off the delivery. I wasn't aware of the £100 they called the store and they couldn't find reason for £100 and there was NO MANAGEMENT in store that day to speak too. Customer service took a look at my order summary only to be told the price of my swivel chair was £100 short then the actual price! So now I am left with no furniture and 3 kids on bank holiday week with no management to speak to to find out when I can get my furniture!! I was unsure of going to scs because my brother had problems with his delivery a few year back but that was after covid. However my experience just shows covid was a coincidence and the delivery service is always rubbish.

Charlie V.

1/5

Absolute disgraceful company!
Only care about taking your money.
Been trying to cancel an order for 2days to be told it’s unable to be cancelled. After a few more days and a few more phone calls I managed to cancel the order but by this time they are saying the flooring has been cut so I lose 25% of the order. I even had to explain the terms and conditions to the sales rep to be able to get this refund. I will not be recommending SCS and will never be taking any business back to there door.

Lynda C.

5/5

Exceptional service by Rob and Reece at your store yesterday, they were extremely helpful and patient. They proved to be a real asset to SCS and our family will always now speak very highly of the staff at this branch.

Karen J.

5/5

Highly recommend the staff went above and beyond ❤️ great team work 👏 👍

Colin S.

1/5

Disgusting. Bought an extended 3 year warranty on a leather 3 piece suit. After 5 months, the edge of the cushion flattened. I was told not to sit on that area. They refused to fix the issue. The suite cost over £3k. I will never buy from these people again.
Listen to my warning.

Sophie H.

5/5

Extremely good customer service from Jo at the Durham branch.
Jo helped us choose our sofa, let us have a look around at other sofas in our own time, in case we saw something else we might like more. Fully explained insurance cover and finance options. Helped us choose a colour and set up for our corner sofa. No pressure selling and a really lovely lady. Felt totally at ease. Coffee was a really nice touch. Just waiting for sofa to arrive but we can't wait.

D

1/5

Just one of those places you’d really rather not go, pushy salesman straight away just puts you off.

Only interested in getting the sales, no idea of how to engage with a customer and connect with them or really find out what it was I was after. I had seen an advert on the telle about jubilee offers, so I asked about them and he just said nah you don’t want them they’re awful quality, you get what you paid for..

At one point he offered a carpet with glitter in?! Another example of how had the service was as he didn’t have any idea what my taste was.

Then offered me discount when I was about to walk out. Nah, stick to franks where they have clear, transparent prices and salesman who want to do what’s right.