SmartSearch - Ilkley

Paul R.

The software itself is quick and easy to use.

A 3 year contract requirement is far too long a commitment. Particularly for new companies with no knowledge of whether they'll even be trading in 3 years. They allow notice to be served for a 1 year exit, so long as you remember to give that notice by the expiry of the 9th month. If you are 1 day out, you have to pay for an additional 27 months (in my case, had I not remembered to give notice would have cost me an extra £2500)

Having to guess how many credits will be required providing a non transparent pricing strategy making companies gamble on spend and credits with no ability for a refund or rollover if unused at the end of the year.

Poor customer service, emails not responded to, delays for calls to be returned, multiple staff changes in the 9 months I have been with them making for lines of communication to be fractured causing delay and frustration in the day to day running of a business.

Called at 5:02pm once and was unable to reach anyone or leave a voicemail. Nowhere online or by voicemail are opening hours stated.

Terms and conditions changed without warning by pop up when using the services one day. Changing to a flexible charging arrangement whereby the costs can change at any time "to meet inflationary costs etc etc". Confusing wording, when I asked for clarity on the new terms, I was simply sent a copy of the terms which I needed help understanding in the first place which was unhelpful.

On my welcome call I was advised that if I used up all my AML credits, I would able to top them up to see me through the year. It was a very different story then, when they were looking to secure my business, as I now find myself in a situation where I have used all my credits but as I have given my notice in, it would appear as an act of spite, they are now requesting a minimum spend of £524 for just 6 weeks extension. This is a clear change of position from what I had been told and continues the lack of consistency and professionalism which I have been subject to at various points through this working relationship.

I will be taking my business to Hipla who provide the same service, included via my Propertymark Company Advantage membership, I just hope others think twice before engaging with Smart Search or have remembered to give notice before the expiry of the 9th month of their agreement. I am also making a formal complaint to the recognised trade body to ensure future customers are treated consistently and fairly.

Heather S. (.

I am very happy with the pay-as-you-go cost, ease of use and speed of AML reports for my very small practice. Better than my previous two providers.

Paul H.

⭐ 1 Star (You can't give zero) – Avoid at All Costs!

Absolutely shocking company! We initially discussed using their product as a new startup and agreed to consider it once we were up and running. Despite never receiving any service—no login details, no training, nothing—they are now demanding £440.40 and sending threatening emails stating we will receive a litigation letter in two days, if we don’t pay! which will also have additional cost added they say!!

From the start, their approach has been nothing but aggressive and pressuring, with constant calls, intimidation tactics, and underhanded threats. This is not how a professional company operates!

Do yourself a favour and use Credas instead—it’s a far better experience with a company that actually values its customers. Avoid this lot at all costs!

Jenny S.

We have used Smart Search for several years. The service is invaluable for our Business requirements. The dashboard is user friendly and we are supported by Emma Granger who looks after our account. Emma is always responsive and is happy to deal with any queries we may have. As a company they are forward thinking and are constantly looking at ways to move the technology and services that they can offer their clients. I would happily recommend.

Grace B.

We have used SmartSearch for just over a year now and have found it to be reliable, efficient and easy to use. Siena Anderson has looked after our account and has been nothing short of fantastic. Friendly, helpful and approachable. I would highly recommend this service.

Hausman A. H.

I can't speak highly enough of Jasmine at Smart Search. As a newcomer to my role, her support was indispensable. From the very beginning, she went above and beyond to ensure I felt welcomed and equipped to excel.

The guidance I received was exceptional. Any question I had, no matter how small or seemingly insignificant, was met with patience and clarity. Smart search’s dedication to fostering a supportive environment truly sets them apart. Jasmine’s willingness to share helpful guides and tutorials ensured that I was never left feeling lost or overwhelmed. I am immensely grateful for her assistance and wholeheartedly recommend Smart search as a company as their platform is extremely helpful.

Louise G.

Have been working with Smartsearch now for a couple of years and find it very easy to use and my account manager Jasmine Haynesworth has been so responsive, efficient and helpful. Would definitely recommend.

martin K.

We have used SmartSearch for almost two years now and have been impressed by the product and the customer service we have received. Blakey Rowbotham has been our point of contact since we started using SmartSearch and has been excellent. Through migration to everyday queries Blakey has been able to provide assistance and information which has made a huge impact in terms of the service received. We would happily recommend the service to others.