Spencer Hayes Group - Rossendale

Lisa R.

My experience of making a claim has been a positive one. Eddie the claims manager has supported me through the whole process making it quick and easy rather than their being lots of hoops to jump through and paperwork to fill out.
Even when the expected recovery time for my injury got extended by a considerable amount of time, the process of updating the claim was quick and easy. Eddie was always quick to respond and answer any questions. I thoroughly recommend this company

Benedict H.

For an impressive decade, Spencer Hayes has been our trusted insurance broker, both in our professional and personal lives. Throughout this extensive period, the dedicated team, particularly Marc, who I cannot praise enough, one of the directors, has consistently provided us with exceptional service.

In every interaction, regardless of the scale or complexity of the issue, Spencer Hayes and Marc, especially, have demonstrated an unwavering commitment to our needs. They go above and beyond to ensure we understand every aspect of our insurance coverage and feel completely at ease with it.

Recently, I found myself in the unfortunate position of having to make a claim. This is often a tedious process with many insurance firms, but my experience with Spencer Hayes was a stark contrast. The claim was handled swiftly and efficiently, sparing me the usual headaches associated with such matters.
Their ability to streamline the claims process is, in my view, worth its weight in gold. The service they offer provides exceptional value if you value robust risk coverage and your time.
I want to extend a special commendation to Eddie Drinkwater, claims manager at Spencer Hayes, for his outstanding professionalism and efficiency in managing this claim.

In conclusion, if you value your time and peace of mind, personally and commercially, I recommend Spencer Hayes. Their unparalleled expertise, exceptional service, and dedication to their clients have consistently proven themselves as the insurance broker of choice for us.

kyle F.

Jeff Dunn from the Spencer Hayes Group deserves high praise for the amazing customer service and outstanding insurance policy quote he provided for my wedding videography business. Jeff's commitment to personal service, attention to detail, and availability outside of normal hours was truly exceptional.

What impressed me the most was Jeff's personal touch. He took the time to thoroughly explain the policy details, patiently addressing any questions or concerns I had. His attention to detail was impeccable, ensuring that no aspect was overlooked. It was clear that Jeff genuinely cared about providing the best insurance solutions for my specific business needs.

I wholeheartedly recommend him to anyone seeking personalised insurance solutions. I am grateful for his expertise and support, which have provided me with peace of mind for my wedding videography business.

Thanks, Jeff

Edward W.

Jeff Dunn is my contact at Spencer Hayes and I really can't fault his approach, integrity and knowledge of the insurance market. Jeff took a thorough approach to reviewing and ascertaining needs and went away to come back with well thought out recommendations. All queries where dealt with quickly and easily and he saved me money! Strongly recommend.

Stephen C.

Great service, timely delivery and competitive rates

Jeff patiently waited for over a year to provide a quote for our business and maintained contact throughout the period. As a direct result of Jeff's hard work and refreshing approach, Spencer Hays have secured our business. Jeff has been a pleasure to work with, taking a open, honest and transparent approach to business which is in keeping with our own values at Voyager Insurance.

Nat W.

Spencer Hayes Group are fantastic! Special commendation goes to Marc and Jeff who support with our Head Office and Network Partner Accounts. No query is ever too big or too small, they deal with everything as a priority. They share updates and great ideas with us without being asked too and they take time out of their days to help and support their clients whatever their needs. The operational time they have given back to me just in being approachable to reach out and ask questions or to handle situations for me has been invaluable. I highly recommend them!

Michael W.

We have what I consider to be relatively complex commercial insurance needs and I have just renewed our insurance arranged by Jeff Dunn at Spencer Hayes, quite simply I cannot recommend highly enough the quality of service provided by Jeff and his colleague Marc.

When I have questions, they are answered quickly and thoroughly and if there is anything that I am concerned about, then my concerns are taken seriously and addressed comprehensively.

We spend several thousands of pounds a year with Spencer Hayes and consider it to be money very well spent.

Alex M.

Dan has been managing our business and personal insurance for over 10 years now and he always goes above and beyond with real world advice and industry expertise. Great to work with and always has time for you, in and out of office hours. I wouldn’t hesitate in recommending Spencer Hayes Group for your insurance needs.