The Co-op Bank - Exeter - Exeter

The Co-op Bank - Exeter: A Comprehensive Overview

For individuals and businesses seeking a reliable and accessible financial institution in Exeter, The Co-op Bank – Exeter branch stands as a prominent choice. Located at 242 High St, Exeter EX4 3QB, United Kingdom, this branch provides a comprehensive suite of banking services coupled with a commitment to customer service. This detailed overview will furnish prospective clients with all the crucial information necessary to evaluate whether The Co-op Bank – Exeter aligns with their financial needs.

Location and Accessibility

The branch’s strategic location at 242 High Street places it in the heart of Exeter’s retail district, making it easily accessible to a wide range of customers. The physical address is 242 High St, Exeter EX4 3QB, United Kingdom. For those requiring assistance with navigation, the branch offers a wheelchair-accessible entrance, demonstrating a dedication to inclusivity and ensuring convenient access for all patrons. This commitment to accessibility is a notable feature, particularly for individuals with mobility challenges.

Contact Information

Clients can easily connect with The Co-op Bank – Exeter through several channels. The primary phone number is 3457212212. Furthermore, the bank’s official website, co-operativebank.co.uk, offers a branch finder tool, allowing users to locate other Co-op Bank branches nationwide and access detailed information about services offered. The website also provides access to online banking services and support resources.

Specialties and Services

The Co-op Bank – Exeter specializes in providing a diverse array of banking services. Key offerings include:

• Bank Accounts: A range of current and savings accounts designed to suit various financial needs and priorities.
• ATM Access: Convenient access to cash withdrawals and deposits.
• Financial Consultant Services: Experienced financial advisors are available to provide personalized guidance on financial planning, investments, and debt management.
• Mortgage Lending: The bank facilitates mortgage applications and offers competitive mortgage products.
• Small Business Banking: Dedicated services for small business owners, including business accounts and loans.

Beyond these core services, The Co-op Bank – Exeter strives to be a trusted financial institution, fostering long-term relationships with its clients. They are dedicated to providing tailored solutions and supporting the financial well-being of the local community.

Customer Opinions and Reviews

The Co-op Bank – Exeter has garnered a total of 31 reviews on Google My Business, providing valuable insights into customer experiences. The average opinion currently stands at 3.3 out of 5 stars. While the average score reflects a need for improvement, numerous reviews highlight positive aspects such as friendly staff, efficient service, and a welcoming atmosphere. However, some reviewers have expressed concerns regarding response times and occasional inconsistencies in service quality. It’s advisable to review the full range of reviews to gain a comprehensive understanding of client perceptions.

Additional Points of Interest

The Co-op Bank – Exeter maintains a strong commitment to ethical banking practices and community engagement. They actively participate in local initiatives and support various charitable causes. Furthermore, the branch’s staff are generally regarded as knowledgeable and approachable, demonstrating a dedication to providing excellent customer service. The financial consultant team is particularly adept at assisting clients with complex financial decisions. The bank’s adherence to accessibility standards – specifically the wheelchair-accessible entrance – underscores its commitment to inclusivity and equal access for all.

Recommended Information for Prospective Clients

Before visiting or engaging with The Co-op Bank – Exeter, prospective clients are encouraged to:

• Review the website: Familiarize themselves with the range of products and services offered at co-operativebank.co.uk.
• Contact the branch: Call 3457212212 to discuss specific banking needs or schedule an appointment with a financial consultant.
• Check Google My Business Reviews: Gain firsthand perspectives from other clients by examining the 31 reviews available on Google My Business.
• Inquire about accessibility features: Confirm that the wheelchair-accessible entrance meets individual requirements.

In conclusion, The Co-op Bank – Exeter presents a viable option for individuals and businesses seeking a reputable and accessible bank within the Exeter area. By leveraging the resources and expertise available at this branch, clients can effectively manage their finances and achieve their financial goals.

👍 Reviews of The Co-op Bank - Exeter

Nicola M.

5/5

I went into Exeter co operative bank. yesterday to pay done money from account to my credit card at another bank. . I think it was Emily that served me. As I did not have the right card details, there was a bit of confusion.

She rang me back after closing to explain it had gone to the right bank and to give me details of how to make sure it was in my account.

It was a bit worrying,as a lot of money. However when I rang up my credit card company the money had gone straight in.

I have worked in interest free myself and she did not have to ring me up after closing but she did.

The reason why I still like banking with co operative

HarryN5

1/5

Avoid Co-op bank as a mortgage provider.
Extremely long hold times to speak to anyone, 8-12 week 'processing time', no way to track application progress, you have to post in copies of documents like bank statements etc rather than doing it digitally.

Slow, uncommunicative, unhelpful and obtuse. A mortgage is by far the biggest financial commitment I will ever make and co-op have made it incredibly difficult and stressful, and I am genuinely concerned that the sellers will opt for another buyer before my mortgage is approved.

Josh T.

1/5

Honestly, I’m sick of this bank now, been in twice to sort out the same problem, they say it’s all sorted, then it’s not, absolute joke, will be swapping

Steven C.

1/5

Not the branch, but Specifically Cooperative Bank online business banking. Unfortunately they don’t have a Google review area probably because they are terrible and I can safely say Cooperative bank are the worst bank I’ve used for business banking. They will cause you no end of problems avoid like the plague. Should be known as the Uncooperative bank it took seven people and three and a half hours on the phone to business on line banking to make a very important payment, it was only when I threatened to take the bank to court miraculously they were able to get my payment made that instant. I will be changing banks as their customer service is totally unacceptable, no one to escalate a problem to you are blocked by the person you eventually get hold of from speaking to anyone else. This is the first poor Google review I have ever left for anyone, but this appears the only way of getting any response from this bank.

John F. R.

1/5

Dreadful service. The bank branch is now miles away and the phone number given for the branch is a centralised one, where it takes an hour to get through to speak to a person.

Ther Visa service is now so secure that I cannot buy anything on line. You have to enter a secure password somewhere, but there is not a space to do this.

Susan B.

1/5

I haven't been to un-cooperative bank in Exeter, (my closest branch) but I have tried to contact the bank to unlock my account on their main phone number...IMPOSSIBLE! this is the worst bank I have ever used; they are not customer focused or accessible, or all the other PR bs that they say...stay away if you want a good online bank, co-op are the worst:-(

Bill T.

1/5

Actually it'f not just the branch. My wife fent a BACf payment on Friday which waf followed by two fuspiciouf automated text replief. Concerned she tried to get through to the central number- a 25 minute wait. Concerned I tried to get through to a local number- a four minute wait until I realised it was after 3.30 pm when all good bankerf have to be - I don't know, back in their coffinf, maybe.
I wanted to transfer my accounts to the Coop as they seemed to be ethical- not a chance now. And the fff's?- medieval script for a mediaeval level of service.

Jamie L.

1/5

Transferred my business account now begging to go back to Barclays. It’s like going back to the 1990s. No phone app. Token based online banking. Telephone lines only banking hours. Automated banking services unable to pay bills. Avoid at all costs it saved me £6 a month I would willinging pay triple that to go to Barclays