tinhat™ - Oxford

Address: Temple Court, 109 Oxford Rd, Oxford OX4 2ER, United Kingdom.
Phone: 1865364390.
Website: tinhat.co.uk
Specialties: Insurance company.
Other points of interest: Wheelchair accessible entrance.
Opinions: This company has 118 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of tinhat™

☎️1865364390

⏰ Open Hours of tinhat™

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Okay, here’s a comprehensive overview of Tinhat™, presented in a formal, helpful tone with the requested

👍 Reviews of tinhat™

Zach

1/5

I am deeply dissatisfied with this company’s handling of my claim. After paying extra for a loss policy, they denied coverage for my lost phone, stating it wasn’t included. Their customer service was unresponsive and unhelpful. I strongly advise others to avoid this company, as they do not honor their policies.

Alan G.

1/5

Used to be fresh cover Insurance - renamed to rip more people off i guess. Absolute toilet - do not use - they do not honor anything. waste of time and money, thank god it was only a phone on cover not a home!!!

Kaglius L.

1/5

Absolutely appalling service! Impossible to speak with someone! I've been without a phone for 3 months! Every automated email response says they will get back to you within 15 working days - they don't! Deliberately sending us round in circles to obtain fictitious documents/information just to avoid paying out!!! Avoid at all costs!!!
UPDATE***
Tinhat have responded to my review providing a phone number which doesn't get answered and an email address still telling me to wait a further 7 WORKING DAYS! I've been without a phone since October! We're rapidly approaching February, I'm not sure anyone at your company is working ANY DAYS!
*UPDATE*
It's Monday 6th February. I still don't have a phone. I've still not physically spoken to anyone as the phone never gets answered!! I got an email saying something about 're opening my case!!! I've no idea why it would need to be reopened as it should NEVER have been closed considering I've had no contact or resolution!! This company is honestly the worst I've ever had the misfortune of dealing with! They just ignore and ignore and hope that you give up and go away - all the while collecting their monthly premium. Absolutely disgusting!

Matthew D.

1/5

Took out insurance after purchasing a new phone. I used to have it with my bank but I’ve since changed account. Managed to drive off with my phone on the roof of the car after six weeks, so I was relieved I took out insurance. That was 9 days ago, I tried calling to make a claim but after 1 hour on hold gave up and emailed the claims team. Had a call back 5 days later, asking for some proof of purchase and proof of usage from my service provider, which I supplied within an hour. Three days later not heard a thing and I’ve just been on hold for over 30 minutes, and have now been told the claim cannot progress until I remove the iCloud from my phone. I can then pay the excess and post it off, however it can take 7 working days to repair. Maybe having had insurance with my bank I’m expecting too much but after 9 days, 2 hours on the phone to them, be told I would be without a phone for over a week in today’s world seems crazy. It’s more expensive than I was paying with my bank and a million times worse. Should have done more research before taking out this policy.

Phil T.

5/5

Excellent company. So quick and easy to complete online. Took me no more than 2 minutes. They gave me a discount for being a veteran but was cheaper than all the competition I had looked at without that discount and with a high level of cover. Highly recommend them. Thanks for supporting the troops too.

Cath F.

1/5

Trying to claim is like trying to draw blood from a stone. Moving the goalposts of what information is needed each time I email what they ask for. It's something else that's needed etc etc etc. Getting increasingly frustrated with no outcome. Happy to take your money but not so fast when it comes to claiming! My poor daughter was the victim of theft and then we have all the hassle of trying to replace what her hard earned money pays for. Not happy!!

Alex C.

1/5

Massive scam of a company paying for almost 2 years no problems tried to make a claim to fix charging port not only is ot next to impossible to make a claim it's cheaper to have samsung fix it themselves, instead of paying 10p/m and a £100 excess. Do not user this dodgy company I will be canceling soon

Larisa G.

1/5

Very dissapointing.
I've sent my phone for a display and back glass replacement 10 days ago. I was advised it will take 3-5 working days depending on availability of parts but not longer than 7. I keep calling the insurance staff to fast track the repair because I am due to travel abroad this weekend and need my phone. I was advised the parts arrived and they are treating my claim as a priority but when i contacted again for feedback they delayed me again and after did not even reply to my emails.
I do not feel I was respected and supported as a customer.