Tradex Insurance Co - Romford

Edi M.

I want to bring in attention the custumer service is so poor. I got in touch with JAMES BLOUNT, to get a quote for motor trade insurance after being in phone call more than 40min he just was useless and lazy to get me a motor trade insurance qoute. I asked to get motor trade insurance under my dad name and me also one separately for me. He was so rude and hang out the phone bcs he was to busy staying in office relax. Be aware when u get in touch with this gentlemen bcs it won’t really help u out.

Kimberly I.

This company has put a mark on my friends name and left note stating fraud n cancelled his policy when it was looked into by police citizens advice and solicitor there is fraud but tried several times to contact them they won't speak or when we talk to them they cut the call now no company will insure him because of this mark and we r now in process of ombudsman and taking legal action as this company trade x has lost him his buisness

Davers

I've been with a couple of trade insurers in the past, and these are terrible. Their customer service is so patchy and you have to explain everything so clearly, usually repeating over follow up phones calls when they have either a) forgotten to update a policy, or b) have updated with the wrong details. This obviously has ramifications - the police do not care if the people in the office have made a mistake and you're left waiting a couple of days when they're open or have a competent member of staff present to deal with it.
All Tradex (and their brokers Clegg Gifford) care about is getting their money every month - which raises exponentially every year. I've never made a claim with them, but I expect it would be a stressful experience.

If you decide to take out insurance with Tradex or any of their brokers - make sure you get them to give you the policy you want, go through every detail with them - they will have names wrong, policy owners/named drivers in the wrong order, and update it with things you haven't asked for as 'default'. I have been with them for five years and they have messed up at least three times for every new year policy. You will never be contacted if there is a problem with your insurance.

Their online system for updating the MID is archaic - you have no details of what is on it, you can only preview changes. It's easier and clearer to do it over the phone, which isn't preferable.

I intend to cancel my current policy (of course losing my hefty deposit) once I have the time and willpower to go through finding another broker again. 🙁

Charlie

Got a price from them, price was slightly higher than expecting, they managed to bring it down closer to my previous price, accepted it, was asked to wait an hour for the policy to be written etc, waited nearly two hours, was then told they made an admin error and got the date of birth wrong, this was confirmed 3/4 times with security checks unsure how I passed security using my DOB and it was still put in wrong, this added £1500+ to my premium. Complete waste of time.

Marc M.

A delightful call. Very curtious and helpful but couldn't assist me personally, as they do not Insure Private or Individual Motor Vehicles.

Ioana L.

Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens. Update February 2023 and the van is stil not fixed latest news is that hey found a shop that can fix it and they are awaiting for the air bags since December so it’s still a long way to go. Also found out that the shops that can repair this electric vans in uk refuse to work with this company as they DONT PAY found this out by calling all shops that I could find on Google.

Catherine H.

Honestly the worst insurance company I’ve ever had the misfortune to deal with. Their customer service is virtually non existent, very difficult to even get to speak to someone. Their response time by e mail is months not days or weeks. I would advise everyone to avoid them, pay a bit more and have the peace of mind of knowing that you’re dealing with a professional organisation

jules E.

I have black taxi insurance with this firm as the underwriters and after a smashed rear windscreen i have nothing but hassle trying to get it fixed , its not just them but every firm they continually pass you onto. They wont honour there own policy wording. shocking. AVOID AVOID