Warranties UK - Stockport

Ash F.

DO NOT USE!!
I cancelled my policy within the 14 day cooling off period and have an email confirmation from hello warranties stating that the cancellation has begun and to allow 5-10 working days for my refund (deposit) to be returned. Today bumper there payments company has taken £125 from my account.
Can't speak to anyone as there offices are shut weekends.

Following on after speaking to there payment company. No cancellation has been processed yet I have email Confirmation from them

AVOID THIS COMPANY!!

Darren G.

Absolutely disgusting customer service and poor communication. I’ve had nothing but issues with this company as they are always slopping shoulders and saying it’s not their fault and to deal with the payment company called BUMPER.
Constantly having to chase for replies and to get a cancellation done.
Never had a car off the loan car company but yet still expect me to pay for a warranty that is about as much use as a chocolate fire guard.
I’m now in the 3rd month of trying to get this cancelled and still waiting for confirmation from them or BUMPER.
Stay well away and get a warranty from else where
I’m about to take further advise and speak to financial ombudsman about this company and the handling of my account

Lucas L.

Absolutely useless warranty company. Always require a response via email, despite it saying in my warranty that I can contact over the phone. Which leaves me with no response for hours, for them to come back with wrong info so taking days on end to get anywhere with them.

Half the stuff on your car which is likely to fail/go wrong isn’t even covered, leaving you with 1000s of pounds of garage bills.
If I had the choice I would easily go with a different warranty company.

Would not recommend.

Billy A.

I strongly advise everyone to avoid this company. They claim you’re covered from day one, but if an issue arises within the first 30 days, you’ll have to jump through countless hoops just to get any assistance—if they even do anything at all. I had a problem with my car that kept it in the garage for over a week before the warranty company responded. Both the garage and I provided all the necessary information, yet Warranties UK kept requesting details that had already been submitted.
When they finally started communicating with the garage, they sent the wrong customer’s information, and it took the garage pointing out their error for them to send the correct details. When I reached out to customer service, they told me this was unusual and blamed it on a new staff member. However, it’s reasonable to expect that competent employees should handle personal information correctly.
Once the garage identified the issue with my car, they emailed the warranty company, and I called them myself. I spoke to a team member who confirmed that my repair was covered, but when I called back half an hour later, another representative told me it wasn’t covered and that nothing could be done. Not only did I receive inconsistent information, but they also seemed unprofessional in their communication and careless with personal information.

Jacob M.

Where to begin.

They chased me to set up the policy, even as I was waiting to collect my new (second hand) car. Very polite and persistent, trying to get me to take out the policy. I decided to go for it and get my first ever car warranty policy, which would cover me from day 1! Unfortunately I was in that unlucky club that had an issue a week after I took ownership of my new (8 year old) car.
Processing a claim is basic, I called up, was told to email the quote in, I did that and never heard anything back. I called up to find out what was going on, after getting hung up on multiple times, and then also transferred to their sister company 'car loans uk', they couldn't transfer me back so had to call back again. The hold music/speech repeatedly tells you of a 'dedicated team, that will do their very best to assist you in getting exactly the right policy for you'. This dedicated team seems to consist of about 3 people; Megan, Ryan and another guy who's name escapes me, who always seem to be 'on their lunch' and 'ill get them to call you back'.... Spoiler they don't.

So fast forward 3 weeks, still no news on my claim and the car has been in for repair, everything sorted, call them again many... Many times, but no joy getting hold of anyone, so I call the finance company who do the payments 'bumper' I get through really quickly and I tell them I want to cancel my policy, they say that unfortunately as it's through 'warranties UK' I have to go through them, I explain the situation and the lack of communication from them, he gets on the phone to them... 2 minutes later they call me, but quickly brush me off with excuses and that they'll cancel and refund me, but I doubt I'll ever see that based on other people's reviews.

Tldr - cover from day 1 doesn't exist, very difficult to speak to anyone, claim process might as well be by carrier pigeon.

Abel A.

Bradley provided a great service. Provided me with a comprehensive overview of what the warrenty covered. Will definitley renew again

James S.

Brad sorted me out with very comprehensive warranty cover on my Renault Clio

David E.

Brad was extremely helpful and offered outstanding service throughout, made everything super easy and hassle free.