NatWest Redhill - Redhill

Jack M.

Second time I’ve been to this branch in recent weeks.

The first experience I learnt new things about online banking. However I felt that the staff are more interested in getting you do something on the app so they can stand around and chat. I quote “stops me doing 30 minutes work”

The second, attended deposited some coins, only one F2F till open. Two customers going through a large transaction which are usually done in the back part of the office. Four or five other customers waiting, no other member of the banking team came out to see if they could assist. Every now and then one lady appeared and would tell the cashier she can’t do anything because she had a call at 1600hours. It was around 1540hours this lady started shouting this in the bank. Due to the time constraints and the long line I had to leave the bank as I was already waiting the best part of 40 minutes.

Sadly this is now my local branch, hopefully my experiences will get better. I have better customer service on the app then at this branch.

peter H.

Anna was absolutely amazing for the help I needed. Can not thank her enough took all my anxiety away, with her profession approach. Thank you

alexis C.

I was super impressed last thursday while I was in the bank, they had a table with a free booklet about protecting yourself from scams which is really helpful they had also made handy info cards too , there was also free coffee which was lovely. While I was there I watched 2 members of staff deal with customers querys in a really nice patient manner taking a lot of trouble particulary with elderly people who are finding tech difficult. The staff here are very kind and helpful, lets hope this bank stays open. Keep it up Redhill

Emily ?.

I was served by a very kind lady - Jignasha - who helped me to sort out a problem that was partly my fault, partly the bank's. I was only in the UK for a few days and she did everything she could to resolve the issue before I had to leave. The only reason I'm giving four stars not five is because the card machine at the reception desk wasn't working, so the process took longer than it should have done, but this was a technical issue, not the fault of the staff.

Tania D. S.

So incompetent on so many levels. Dont bother banking with them. Unable to perform the simplest of banking tasks. Very poor customer service.

Emily W.

I had the most AWFUL experience in NatWest Redhill. I went in on Sat to find they now have NO open F2F tills on Sat's - you have to use the self-service machines which I was very unhappy about. Max 50 notes at a time so I had to put my cash through in 3 lots. The amount I had counted was different to the amount at the end when I added up my 3 receipts from the machines. Staff were rude, unhelpful and unapologetic. Unbelievably angry and I'll definitely be moving banks now. They were unable to do anything as they said the money goes straight into big bags out the back. I have always spoken very highly of NatWest but taking away the F2F tills is a huge mistake and creates a totally impersonal, uncaring experience. Maybe your staff could also try and smile and be a little bit more helpful - they come across bored, uncaring and unprofessional. Furious.

Justin W.

I have just been into the Nat West Bank in Redhill and I would just like to say how helpful Carol was, nothing was too much trouble and she solved all my problems.

Jack L.

This is possible the worst bank branch I have ever been into.

The staff were very unhelpful besides one lady.

Everyone was very miserable and unhappy.

The atmosphere was dull and the lighting was low.

Fortunately I have switched banks since, and I can confirm that I am much happier now, it was one of my best decisions and I am glad to have made the change.