HSBC Sutton Coldfield - Sutton Coldfield

Caroline M.

Have just come from the this bank, am a new customer and was looking to open an account, the gent that was supposed to help, dint seem to be intrested in helping me open an account, telling me some rubbish that it would take, long as they close at 4:30pm.
When l checked he had plenty of time to help, there was only 1client and myself, and from his own mouth, he was fully booked for 2 months, meaning, l cant help basically🤯🤯

Well l stepped aside, went to a corner in the bank, l downloaded the app, opened an account myself within 5-10 minutes, went back to him, and showed him that l was able to do it!
I told him he needs to be pro active, he said to me that he does what he is told to!

Having compassion and empathy at this positions of work is essential.

Shame on you!!😳🤯

john R.

Have been trying to sort out a simple problem with some investments that were not as we asked for. Weeks later and we concede that nobody in Sutton Coldfield branch is willing or capable of resolving this simple request. Really wish we had not invested with hsbc and stayed with nationwide.

GUNJAN S.

my dissatisfaction with the customer service I received during my recent attempt to activate my debit card. My husband and I hold a joint account with your bank, and I needed to activate the debit card associated with this account.

Unfortunately, I forgot my security password. While I understand the need for security, the customer service representative asked an excessive number of unnecessary questions about the account, which felt more like an interrogation rather than an attempt to assist me. Despite providing all other requested information, my issue remained unresolved.

The entire experience was frustrating and disappointing. As loyal customers, we expect a more efficient and supportive service,

Graham B.

Experiencing mobile app problems. So with the branch temporarily closed in Sutton where do you go? I was told Birmingham. This is poor service. Are they going to refund our bus fare! What about the elderly, who perhaps can't make it into town?

Jane H.

15/12/23. Absolutely great service thank you to Amy bank manager and Ania (hope I’ve got correct names). They helped us Saturday and again today to sort credit card fraud and never giving up after being put through to six different departments and one and half hours in bank they got it sorted. Thank you so much for your help we could not have done this without you

M and T Hughes

Jamima S.

I actually bank with Lloyds, however due to their lack of customer service I tried HSBC. Margot,Alex and Mark were there to help. I'd just lost my father and was extremely distressed. I can honestly say without HSBC I would have given up! Highly recommend and you've given me hope.

Ian S.

I would like to thank Margot for the fantastic service I received at this branch. She was friendly, professional and very helpful with assisting me in moving money around for a house purchase. I would give her 6 stars if I could.

Ronaldo A.

What a terrible service I had today, the guy from the staff just let me waiting in a room more than an hour while the office phone was ringing to the head office and I had to look for him to come to the office more than 3 times, completely sure I won’t come any more to this brunch!!! Poor service!!! 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻