DPD Swansea - Swansea

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Address: Unit 17, DPD Swansea, 19 Ffordd Parc, Felindre, Swansea SA5 7DU, United Kingdom.
Phone: 1212750500.
Website: dpd.co.uk
Specialties: Courier service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 150 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of DPD Swansea

DPD Swansea Unit 17, DPD Swansea, 19 Ffordd Parc, Felindre, Swansea SA5 7DU, United Kingdom

☎️1212750500

Introduction

DPD Swansea, situated at Unit 17, is a prominent courier service provider based in the heart of Swansea, United Kingdom. This comprehensive guide will delve into the main services offered, the location and accessibility, unique features, practical information, and a summary of positive aspects highlighted in customer reviews.

Main Services

DPD Swansea specializes in a wide array of courier services, ensuring prompt and reliable delivery solutions for both businesses and individuals.

International and Domestic Delivery: DPD offers both international and domestic delivery services, covering a wide range of destinations worldwide.
Next-Day Delivery: For urgent shipments, DPD provides next-day delivery options, ensuring your parcels reach their destinations promptly.
Express Services: For time-sensitive deliveries, DPD offers express services with guaranteed delivery times for critical shipments.
Pallet Services: DPD also handles large and heavy shipments through its pallet services, ensuring secure and efficient transportation.
Return Services: DPD simplifies the returns process with its return services, allowing senders to arrange collections and track the progress of returned items.
Fulfilment Services: DPD's fulfilment services cater to e-commerce businesses, offering storage, picking, packing, and shipping solutions.

Location and Access

DPD Swansea is strategically located at Unit 17, 19 Ffordd Parc, Felindre, Swansea, SA5 7DU, United Kingdom. Its convenient location allows for easy access to major transportation networks, ensuring efficient pick-up and drop-off services.

By Car: The depot is easily accessible by car, with ample parking space available on-site. The wheelchair-accessible car park ensures that all customers can access the facilities with ease.

By Public Transportation: DPD Swansea is also well-served by public transportation. The nearest bus stop, 'Ffordd Parc', is just a short walk away, with regular services connecting the depot to various locations across Swansea.

Featured Characteristics

DPD Swansea stands out with several unique features that enhance the customer experience and ensure efficient operations.

Wheelchair-Accessible Entrance: The depot is designed with a wheelchair-accessible entrance, ensuring that all customers can enter the facility with ease.
DPD Predict: DPD's proprietary Predict system provides customers with a one-hour delivery window, ensuring they are always informed and prepared for their parcel's arrival.
DPD Pickup parcelShop®: DPD Swansea offers a parcelShop® service, allowing customers to collect their parcels at a time and location convenient to them.
DPD Follow My Parcel®: With DPD's Follow My Parcel® service, customers can track their shipments in real-time, receiving updates on their parcel's progress from pick-up to delivery.

Practical Information

For any inquiries or to arrange a collection, customers can contact DPD Swansea using the following details:

Address: Unit 17, DPD Swansea, 19 Ffordd Parc, Felindre, Swansea SA5 7DU, United Kingdom
Phone: 1212750500
Website: dpd.co.uk
Operating Hours: Monday to Friday, 8:00 AM to 6:00 PM, Saturday, 8:00 AM to 1:00 PM (Please note that operating hours may vary and it is recommended to check the website for the most up-to-date information.)

Positive Aspects from Reviews

With an average opinion of 2.6/5 from 150 Google My Business reviews, DPD Swansea has received praise for several aspects of its service:

Efficient Delivery: Many customers commend DPD Swansea for its prompt and reliable delivery services, highlighting the convenience of the Predict system and real-time tracking.
Excellent Customer Service: Several reviews praise the professionalism and helpfulness of the depot's staff, with customers appreciating their efforts in ensuring a smooth and stress-free delivery process.
Convenient Location: The depot's location is often highlighted as a positive aspect, with customers appreciating the ease of access and ample parking facilities.
Flexible Collection Options: Customers appreciate the flexibility offered by DPD's parcelShop® service, allowing them to collect their parcels at a time and location convenient to them.

While the average opinion is slightly below average, it is essential to consider that DPD Swansea caters to a vast array of customers with diverse needs and expectations. The depot's strengths in efficient delivery, excellent customer service, and convenient location are clear indicators of its commitment to providing high-quality courier services.

👍 Reviews of DPD Swansea

owen E.

1/5

Absolutely shocking service. Did not even attempt to deliver 2 days in a row (paid next day delivery), post a picture of some random street I’ve never seen. What’s the point in adding what.3.words or descriptions and everything else they ask for when they clearly don’t even look at it. Phoned them to log a complaint and they told me no and that no one would follow up my concerns.

If you order something and they ship it through DPD save yourself the hassle and just cancel order it somewhere else.

Jamie M.

1/5

Never felt the need to complain but the service provided by this courier is truly appalling. Driver said I wasn't in when in reality they didn't even bother trying to attempt delivery, which was then confirmed by customer services (who I assume checked the vans tracking at the time of said delivery). The lady on the phone said that due to this they will attempt redelivery today and the depot will be in touch within the hour. Time went on and I contacted them again only to have an extremely belligerent advisor telling me there's nothing that can be done. I even offered to drive to the depot and if they could put me in touch with the depot itself to arrange collection but he somehow got angry with me despite his company being the ones at fault. Paid a premium for the delivery only to be treated very poorly.

Alex B.

1/5

My Parcel was shown as delivered. But it wasnt. They posted a photo of a House Front door, that wasnt mine, as proof of delivery. Photo attached.

Sue

1/5

Don't bother we have had nothing but trouble with dpd. They can't seem to find our address we are right in the town centre. That's extremely bad gor a delivery company.

Lady C. M.

1/5

Left 1/4 mile from our front door. Both my husband and myself are not well disgraceful all they had to do was drive to the house and unload it!?!?!?

Wynne G.

1/5

The most inept delivery company in the UK. Three failed deliveries due to me being 'unable to provide pin no' despite them not even coming to my property. Some of the drivers are inherently dishonest

*Not an official DPD review page. Operated by some wannabe who doesn't like anything other than positive comment. If you dare to give a negative comment you will usually recieve a reply with derogatory comments.

Reported to Google and DPD

GARETH D.

1/5

Been waiting for a phone since end of October to be delivered and gone back to Xiaomi once. After saying they will deliver many times on their website. They Havant or Havant been bothered.
Worst delivery company in the country. Don’t use

Cameron G.

1/5

I had a parcel with Dpd and the delivery driver didn’t knock on my door but instead proceeded to take a picture of the block of flats I live in from his van and drive of, didn’t knock on my door nothing and when going online to track my parcel it told me I couldn’t rebook delivery and I have to go to collect.
When collecting got advised that I can’t collect it and need to download the app for my re delivery because you can only do it that way but yet it takes you to the internet to do so and still can’t get my parcel when this was meant to be a Christmas preasent and this person haven’t received it still 2 days after Christmas.

Asif A.

1/5

Horrible experience. The driver didn't even come past my house/street to attempt delivery, and said "we missed you", while I was waiting at the door all day, after cancelling my work today. I phoned the depot asap and they said they'll ask the driver to send it today itself, but didn't send it. Now I have to cancel my work tomorrow to collect it. (It's a 1000£+ purchase, and only delivers to my home address).

Awfully poor service.

Joel L.

1/5

Delivery driver, found my address, came to the house delivered one parcel successfully and took the other with him. About a minute later he updated tracking to say I wasn’t in.

The next day, he updated tracking to say he couldn’t find my address.

Spoke to depot, they promised delivery the next day Saturday.

Saturday comes no delivery. Now planned for Monday. Utterly useless company. Better off saving money and using Hermes/evri, who have improved drastically whilst DPD have gotten worse and worse.

Aneta

1/5

Unfortunately, my experience with this courier company has been negative. Packages are often held in the warehouse without any explanation, and the scheduled delivery dates keep getting postponed. On top of that, the couriers change the delivery times to later hours, which is very inconvenient, especially when you have to plan your day around receiving a parcel. This level of service feels unprofessional and really reduces trust in the company. I hope they improve their logistics and communication with customers.

Fogbutt G.

1/5

I am the epson service centre in swansea. This company has failed us once again. I have a furious customer waitimh for their replacement printer which did not get dekivered and although it is ar the depot the refuse to let me in and are goimg to send it baxk to epson.

Abeil H.

1/5

I received a text message stating that I would receive my order between 15:15 and 16:15. However, at 15:30, I received an email saying that they had attempted delivery but I was not home. I was actually there at the time. The delivery person posted photos of the wrong address without checking with me and left my package at a shop in Swansea. I live in the city, and I had to pay £20 in taxes to go there and collect it. This has been the worst delivery experience; they are terrible!👎👎👎👎👎👎👎