HSBC Stafford - Stafford

Introduction

Nestled in the heart of Stafford, a bustling market town in the West Midlands, England, lies the prominent financial institution, HSBC at 8 Market Square. With a rich history dating back to 1865, HSBC has been a reliable and trusted name in the banking and financial services industry, offering a wide array of services to cater to diverse customer needs. This branch, situated in the historic Market Square, is a testament to the bank's commitment to serving local communities while providing global banking services.

HSBC Stafford, with its easily accessible location and comprehensive range of services, has become an integral part of the Stafford community. This article will delve into the main services offered by the branch, its location and accessibility, unique features, practical information, and the positive aspects highlighted by customers in their reviews.

Main Services

• Retail Banking Services: HSBC Stafford offers a comprehensive range of retail banking services tailored to suit individual customers' needs. These include personal banking, savings, and loan services. Customers can open various types of accounts such as current accounts, savings accounts, and fixed-term deposits. The branch also provides mortgage and loan services to help customers fulfill their homeownership dreams or meet other financial needs.
• Business Banking Services: HSBC Stafford caters to the banking needs of local businesses, providing a suite of services designed to support growth and success. These include business current accounts, business loans, and invoice discounting. The branch also offers specialist support for specific business sectors and provides expert insights to help businesses thrive in today's competitive market.
• Investment Services: For customers looking to invest and grow their wealth, HSBC Stafford offers a range of investment services. These include savings and investment accounts, ISAs, pensions, and wealth management services. The branch's team of financial advisors provides personalized advice and support to help customers make informed investment decisions.
• Self-Service Banking: To ensure customer convenience, HSBC Stafford offers a range of self-service banking options. Customers can withdraw cash, deposit notes, and check their balance using the branch's self-service machines. The branch also offers telephone and online banking services, allowing customers to manage their accounts and perform transactions at their convenience.

Location and Access

HSBC Stafford is located at 8 Market Square, Stafford ST16 2JP, United Kingdom, right in the heart of the town center. The branch's prominent position ensures easy access for customers, with several public transport options and parking facilities nearby.

• Public Transportation: The branch is a short walk from Stafford Bus Station and Stafford Railway Station, making it easily accessible by public transport. Several bus routes stop near the branch, providing convenient access for customers.
• Parking: There are several parking options near HSBC Stafford, including the Market Square Car Park and the Riverside Shopping Centre Car Park. The branch also has a dedicated wheelchair-accessible car park for customers with mobility needs.

Featured Characteristics

HSBC Stafford stands out as a modern, accessible, and customer-focused banking facility. Some of its unique features include:

• Wheelchair Accessibility: The branch is fully wheelchair-accessible, with a dedicated wheelchair-accessible entrance, seating, and toilet facilities. This ensures that all customers can access the branch and its services with ease.
• LGBTQ+ Friendly and Transgender Safe Space: HSBC Stafford is committed to creating a welcoming and inclusive environment for all customers. The branch is proud to be an LGBTQ+ friendly and transgender safe space, ensuring that all customers feel valued and respected.
• Language Assistance: The branch offers language assistance to customers who require it, with staff trained to communicate in multiple languages. This ensures that customers from diverse backgrounds can access the bank's services with ease.

Practical Information

• Opening Hours: The branch is open from Monday to Friday, with specific timings for each day. Customers are advised to check the opening hours on the HSBC website or contact the branch for the most up-to-date information.
• Contact Information:
  • Address: 8 Market Square, Stafford ST16 2JP, United Kingdom
  • Phone: 3457404404
  • Website: hsbc.co.uk

Positive Aspects from Reviews

HSBC Stafford has received a total of 33 reviews on Google My Business, with an average rating of 2.9/5. While there are some critical reviews, there are also many positive aspects highlighted by customers in their feedback. Some of the key positive aspects include:

• Professional and Knowledgeable Staff: Several customers praised the staff at HSBC Stafford for their professionalism and knowledge, highlighting their ability to provide helpful and efficient service.
• Convenient Location: Many customers mentioned the branch's convenient location in the town center, with easy access to public transport and parking facilities.
• Wheelchair Accessibility: Customers with mobility needs appreciated the branch's wheelchair accessibility, making it easier for them to access the bank's services.
• Self-Service Machines: Some customers highlighted the convenience of the branch's self-service machines, allowing them to withdraw cash and perform other transactions quickly and easily.

👍 Reviews of HSBC Stafford

B K.

5/5

I had a fantastic experience with HSBC today, and I want to give a special shoutout to Wilson for his exceptional service. He was professional, knowledgeable, and went above and beyond to assist me and my wife with our banking needs. His attention to detail and willingness to help made the entire process smooth and stress-free. I truly appreciate his dedication and the outstanding customer service. Thank you, Wilson, for making our experience so positive! Highly recommend HSBC and Wilson for anyone seeking great service.

Lorna D. V.

1/5

Went into Stafford branch to sort out a query, only to find branch closed. Wasted trip. Would be great if you updated the website to actually inform your customers if the bank is closed! ... I could have gone to a different branch but too late by then.

Ben P.

1/5

Serves little to no purpose now really.
Closed all weekend when most people need it, way too busy at lunch breaks to pop in and get sorted.
No counter service.
Just a way of getting rid of it all together no doubt.
HSBC online/app is awful to use so why bank with HSBC?
Annoyingly the staff are excellent which makes 1 star harsh.

Roberto F.

4/5

Very good bank in general as they have one of the lowest rates in mortgages and good and secure online banking platform.
It is disappointing to see that there are no more counter services in Stafford which could be handy in occasions. I had to go to the branch in Stoke to withdrawn £2k that I needed to pay a craftsman in cash.

Claudio S.

2/5

Counter services in Stafford have now been totally withdrawn. Staff apparently unable to increase my daily limit above £1,000 on a long term basis. So if you need more than £1,000 of your money you need to go to another branch. Staff obviously couldn’t care less about the reduced level of services and the impact on HSBC customers.
Come on HSBC, you’re pushing my loyalty to its limits with your cost cutting measures - I don’t see my bank charges coming down in line with your reduced services.

Janice B.

1/5

Really let down by HSBC at Stafford didn't know that they had closed the counter service in September 2021 until this week when I needed £2000 cash for urgent roofing repairs on my house, no counter service and limit on my card only £300 so had to go back to cash point for 7 days to get out my money! Nearest branch with counter is at Wolverhampton apparently, i'm not happy at all - seriously considering changing branches. My friend had the same trouble and went to Santander who are apparently much more helpful and let you have your money.......... Very disappointed as we have been with HSBC for many years and up to now had no problems but PEOPLE NEED TO BE ABLE TO GET THEIR MONEY OUT!!!!!!

Sarah G.

1/5

I can understand the need for social distancing, but if they are going to change the opening hours, they need to update the internet first. I have made an unnecessary trip to get to the bank and its closed. I now have to make another trip out to return, if my employer will let me.

Ian P.

1/5

Not open at weekends any more.

So when can I go in? You know because I work in the week.

At least Barclays is open half a day on Saturday mornings.